BeyondTrust Support2.2.21 - App Store

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console.

Feature Overview:
. Secure Session Chat - Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
. Screen Co-Browsing - Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
. Screen Snapshot Viewing - End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
. Push Web Updates - Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.

Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

Version History * Bug fixes 2.2.21 Apr 30 Bug Fixes 2.2.20 07/31/2025 * Bug fixes 2.2.19 05/28/2024 * Bug fixes 2.2.18 06/06/2023 * Bug fixes 2.2.17 06/29/2021 * Bug fixes and performance improvements. 2.2.16 03/18/2021 * Bomgar iOS Customer Client is now the BeyondTrust iOS Customer Client.
* Bug fixes and performance improvements. 2.2.15 12/10/2019 Bug fixes and performance improvements. 2.2.14 08/20/2019 * Improved the screen sharing performance and experience.
* Resolved issues and made additional enhancements. 2.2.13 03/26/2019 If deployed through an MDM solution, the Bomgar site URL can be defined and optionally set as Ready Only. 2.2.12 12/05/2018 * Support for iOS 12
* Updated the screen broadcasting workflow
* Removed co-browsing functionality from the app
* Bug fixes and performance improvements 2.2.11 09/20/2018 Bug fixes and perfomance improvements. 2.2.10 02/02/2018 Instructions and illustrations are now available within the Bomgar Remote Support Customer Client to help walk Apple device users through the process of enabling screen sharing on their device. 2.2.9 11/15/2017 iOS mobile devices can now share or broadcast their screen to the Bomgar Support Customer Client app, allowing users to receive screen sharing support on their iOS device no matter their location. 2.2.8 10/13/2017 Bomgar InSight now uses VP9 technology to provide faster video streaming capabilities to help create a more seamless support. This feature requires Bomgar version 17.1 and above. 2.2.7 09/19/2017 Bug fixes and performance improvements. 2.2.6 05/08/2017 Enhancements for Bomgar InSight:

• Turn the flash (torch) on or off
• Zoom in by pinching the screen
• Auto-focus and low-light enhanced modes are turned on if supported 2.2.5 12/07/2016 Bug fixes and performance improvements. 2.2.4 06/07/2016 With Bomgar inSight, customers can now use their mobile device's camera to stream live video during a support session. Optionally, a representative can draw annotations on a frame of the video while using inSight. Using Bomgar inSight, representatives can aid in troubleshooting more issues than ever before. 2.2.3 11/12/2015 • Miscellaneous bug fixes and performance improvements.
• Added full Language Support, available when used with Bomgar software 14.3.1 or higher. 2.2.2 05/20/2015 Miscellaneous bug fixes and performance improvements. 2.2.1 10/23/2014 • iPhone 5 support.
• iOS 6 support.
• Miscellaneous bug fixes and performance improvements. 2.2.0 11/26/2012 2.1.1 12/18/2011